Well today it came apparent to me that a lot of the workers at any technical support from a major company or corporation have little or no proper education, or training on how to actually solve the problems people come to them with. This is true for AT&T, Verizon, Apple and lately Dish Network and Comcast. Why do I say this, well because after calling them it became more than clear that after being transferred to multiple departments, being in the phone over an hour explaining over and over the issue, trying to reach a solution the people they employ are incompetent and have no idea how to properly do anything to solve the issue?
After calling Dish today, being transferred to six different people, trying to get the XM music channels to properly display on my TV and channel guide, they could not help me. After I had given up on them I began to tick things around on my own and all it took to fix the problem was the push of a simple button and problem solved! I was furious with them before, when I figured how simple the solution was I was even more furious about the matter. No offense to anyone working in tech support if you actually know what you are doing, but there are a lot of people out there that have no idea, or have no care for providing actual help to their customers.
I generally just type my question - with keywords and model number - into Google and usually someone else has had the same problem and there are often several wildly divergent answers to try.
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